Level Up Your Digital Ecosystem
Your business deserves only reliable, consistent, and high quality IT support.
Is Your IT Failing to Deliver?
When you suffer from XtreamData IT support, it’s your business and team members that suffer through the frustrations. These often include:
- Low team productivity
- Stressed out workforce
- Repeated cyber-attacks and data breaches
- Recurring IT issues that never get resolved completely
- Slow response time and poor quality service from your IT provider
- Frustrated clients and team members who can’t get their work done efficiently
You don’t have to face those outcomes in today’s advanced digital age. These issues are resolvable. Thankfully, there is a way to get reliable, consistent and high-quality IT support.
Technology Consulting
- This department refers to our virtual Chief Information Officer (CIO) capabilities. A vCIO works hand-in-hand with the XtreamData Engineering department to identify and resolve issues faced by our clients each year. This is a continuous refinement process that helps us keep your organization aligned with best-practices technology standards.
- While most providers only implement standards twice: when they install something new and when they need to fix something; ITS does it on an ongoing basis. That helps us ensure that all your IT systems are secure and working the day efficiently they installed while also proactively maintaining after the fact.
- This department is also responsible for sitting down with clients for a strategic business review (SBR). The SBR will help your business strategize and prioritize technology planning, as well as help budget for important investments moving forward.
Alignment Engineering
- While the three main components listed above are meant to help compartmentalize our services to ensure the highest levels of quality, what tends to happen to most MSPs that rely on just those three, is what we call the “reactive spiral of death.” That means that day-to-day tickets start flooding in and force the MSP to pull resources from other departments into the Reactive Support department. As a result, it leads to a host of different issues for the other departments such as delayed projects, etc.
- XtreamData Engineering prevents that from happening. That’s because we have network compliance engineers that help minimize the noise and reduce tickets coming from the Reactive Support department by preventing common network issues from occurring in the first place.
- The department does this by running your network through a list of 400 processes and procedures that adhere to best practices. Doing so can help eliminate IT tickets generated by systems that are out of alignment. This frees up our different departments to serve their core functions, helping us deliver the high-level of service our clients have come to expect.