Remote it Support

  • Home  / 
  • Remote it Support

The XtreamData Way

IT SUPPORT FOR SMALL BUSINESS

XtreamData provides remote it support services for small business Provides skilled IT support for desktops, servers, applications, and other network equipment.

WHAT IS IT SUPPORT

IT Support may be delivered through phone, email, live support over the website, or in person. Very often, technical problems can be solved in seconds or minutes. There are times when the technical support is happy enough to stay for hours with you over the phone or through email to help you with all the technical solutions for the product.

  • Call Out – This type of IT support is very common in the services industry. This is also called “Times and Materials” IT support. The customer pays for the materials as well as the technician based on a pre-negotiated rate if a problem arises.

  • Block Hours – A customer purchases a bunch of hours for technical support upfront at an agreed price. The block hours can either be used per month or year. The flexibility of Block Hours saves the customer the hassle of paperwork and paying multiple bills.

  • Managed IT Service – Companies that offer this kind of service are called Managed Services Providers. These services offer 24/7 monitoring of servers, a 24/7 help desk for daily computer issues, and on-site visits by technicians on issues that can’t be resolved remotely.

  • Crowd Source Technical Support – This service provides discussion boards for users to interact. These forums allow companies to minimize support costs while not losing customer feedback. There are many independent website user discussions. Companies such as Apple and Mozilla use this service.

REMOTE IT SUPPORT

Remote IT Support uses IT tools and software that enables IT technician to connect from a remote computer from their consoles via the Internet and work directly on the remote system. It also can do file transfer, desktop sharing, guest accessibility, and file synchronization.

Remote IT Support tries to reduce help desk cost issues like transport-related expenses are trimmed down immediately. Today’s modern technology enables Remote IT Support to assist a customer just like it was side-by-side physically.

Remote IT Support has a major concern though and that is privacy. The IT Support has to use desktop sharing. The technician can have total unattended remote access to the client’s computer even if he is not physically close to it. There is a need for an absolute trust in these services.

ONSITE IT SUPPORT

Onsite IT Support is a situation wherein an IT Support visits your workplace or home to fix computer or IT issues. Many businesses discover the real importance of IT Support only when there is a major IT breakdown or disaster.

With Onsite IT Support you can have access to IT professionals who are experts on their craft and be assured issues are detected and fixed in good time. In business, the sooner you can get things back, the better. Any delay is a business loss so you need fast response time that Onsite Support can do. It is also more convenient than disconnecting all your computer cables and taking it to the repair shop. It also is an opportunity to learn by observing the IT experts performing their work as you may be able to fix similar problems in the future.

Onsite IT Support though is costly as aside from the IT experts fee which includes how much support is needed you also need to pay for the transportation. Others will charge based on an hourly rate.

WHEN TO GO FOR ONSITE OR REMOTE IT SUPPORT?

They say as far as quality is concerned, there is not much of a big difference between Remote and Onsite IT Support. It all depends on what kind of IT support your company or your personal computer needs. Just take note that fixing IT problems remotely is cheaper than onsite services but you would have to consider your privacy if it is a major thing for your business. Onsite services give you extra knowledge on how to fix IT problems by observing the experts doing their jobs live.